Frequently Asked Questions

Send money

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

How can I send money with Western Union?

You can send money with Western Union: 

Online using our website or the Western Union mobile app

To send your first money transfer1 with Western Union, create a profile on our mobile app or website.

  1. Log into your Western Union profile or register  if you are a new user.
  2. Select Send money.
  3. Select the receiver’s country and enter the amount and currency.
  4. Select how your receiver would like to get the money:
    • Cash pickup
    • Bank account deposit
    • Mobile wallet  

5.  Choose your payment method2: 

    • Credit3 or debit card
    • Bank account
    • Cash at a Western Union location
    • Mobile wallet

6.  Review the transfer summary

7.  Select Submit.

Tips:

  • Service availability may be different for each receiver’s country4.
  • You can add or delete the details of your receivers in your profile.
  • You have the option to resend the same amount to your receivers. 

At an agent location or in-store

If you want to send money in person, visit a Western Union agent location and pay via cash or a debit card5. 

If you want to send cash, you can still start your money transfer online with our pay in-store service to save time and then pay in cash at one of our agent locations. 

To pay in-store:

  1. Log into your Western Union account on westernunion.com or the Western Union app.
  2. Select Pay in-store.
  3. Go to a nearby agent location and provide your phone number and pay to complete the money transfer.

You can check the status of your money transfer using our Track a transfer service.

Superscripts:

1 You must be at least 18 years old to send or receive money with Western Union. 

2The payment and receiving methods are different for each country.

3Card-issuer cash advance fee and related interest charges may apply. Use a debit card to avoid these fees and charges.

4We might ask you to verify your identity depending on the service, send amount and the receiver country.

5 This service is available only at some agent locations.

 

How do I find out if my money transfer has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

How do I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.