Frequently Asked Questions

Western Union Rewards is a free-to-join loyalty program from Western Union that allows you to earn points and redeem them for discounts on money transfer fees¹. As a member, you also get additional benefits such as:

• Additional bonus offers from time to time, allowing you to earn even more points
• Member-only discounts on certain brands in the Western Union Rewards Deals and Discounts portal.

You can enroll in the Western Union Rewards program at westernunion.com, on our mobile app, or at most of our agent locations.

You can earn points with Western Union Rewards program using any of the following ways:

• You can earn 100 points for every money transfer. Points will be credited in your account after the money transfer is completed. This means once the money transfer is received or picked up by the person receiving the money.

From time to time, you might also receive bonus points offers from Western Union that will allow you to earn additional points for completing certain activities.

You can redeem 500 points to get a discount of up to $2 CAD on a money transfer fee¹.

In some cases, you might want to use a transfer fee discount¹ even though the fee is below the total reward value. For example, you choose to redeem 500 points for a transfer fee discount where the total fee for the transaction is $1.80. In this case, you get a $1.80 discount because the total fee due is less than $2.00, but no cash value will be provided for the remaining $0.20.

Get a transfer fee discount¹ with your points when you send money on our website, or in our mobile app. Just select your reward at checkout.

Redemption of Western Union Rewards points is available for money transfers sent from westernunion.com or from our mobile app.

For now, redemption of Western Union Rewards points is only available for money transfers started at westernunion.com or in our mobile app.

We will keep you updated on timing. Please visit our website to learn more.

Western Union Rewards is currently only available online at website and in our mobile app. We will keep you posted when you can redeem points at agent locations. Please visit our website to learn more.

Currently, members cannot earn points when they send money from an agent location.

To check your points balance and earn history, please log into our rewards portal at  https://www.westernunion.com/ca/en/rewards/home.html.

Yes, Western Union Rewards is a free-to-join loyalty program. Please join here.

There are three ways to enroll in Western Union Rewards:

• If you are new to Western Union, create a Western Union profile by registering on westernunion.com or our mobile app and choose to join Western Union Rewards. Your personal Western Union Rewards number will be generated for you. Register now to create your profile.
• Already have a profile? Log in and select Western Union Rewards from the drop-down menu. Accept the program’s Terms and Conditions, choose join, and your personal Western Union Rewards number will be generated for you.

• Sending a money transfer? You can also enroll when performing a money transfer on the or in our mobile app. Download our app

Enroll today! It’s free to join.

You can check your Rewards points on the dashboard by logging into your Western Union Rewards profile or through our Western Union mobile app.

Yes, they do. You can use Rewards points for up to two years from the date they were issued. After that, your earned points will automatically expire and will no longer be redeemable.

When you redeem your points, you will also see the transfer fee discount amount on your transfer summary message or receipt.

Your Western Union Rewards account is a great place to see your member account number, your points earned, and redemption history, as well as get the latest updates and promotional offers. You can also access the Western Union Rewards Deals and Discounts portal by logging into your account.

Data privacy is a top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more information on our data privacy, please go to our Privacy Statement.

We will be happy to assist you here anytime.