Frequently Asked Questions

?All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

Depending on the country and the agent where the receiver picks up the money. In general, passports and national ID cards are acceptable. A driver license might not be valid.

In some cases the receiver might also need to verify their current address, for example with a utility bill.

You can pick up your money at any agent location. You’ll need to complete a Receive money form and include the following information:

• Name
• Address
• Amount expected
• Sender’s name
• Sender’s city and country

Acceptable Id documents are also required.

Some restrictions may apply.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.