Frequently Asked Questions

Send money
How do I find out if my money has been sent? How do I find out if a money transfer is available for pickup? How do I pick up a money transfer? View all questions →
Send money online
How do I send money online? How long does it take to send money online? How do I pay? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? Why wasn’t my authentication successful? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Send money to a bank account
What is the Western Union® Direct to Bank Account money transfer service? What information is required from the sender to send a Direct to Bank Account money transfer? How can I send money to a bank account? View all questions →
Send money to a mobile phone
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Western union agent locations in finland
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Identity verification
Verify your identity What are the acceptable documents for identity verification? Do we need more information from you?  View all questions →
Consumer protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Does Western Union offer an escrow service or any kind of buyer protection? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Receive money
What are acceptable ID documents for picking up money? How can my receiver get the money? What does my receiver need to pick up the money transfer? View all questions →
Registration and profile settings
How can receivers register in Argentina? Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? View all questions →
Help with current and past transfers
When I send a money transfer, will my receiver get a notification? How will I know if my transfer is complete? How can I check my transfer status? View all questions →