To send money: The consumer follows Western Union’s instructions providing all necessary information transfer money. The agent enters the consumer’s information into the Western Union system, checks their identification, and collects the cash (including the sending fee). The agent ensures that the consumer signs the receipt and provides them with a copy.
To receive money: The consumer follows Western Union’s instructions providing all necessary information to receive the money. The agent enters the consumer’s information into the system, checks their identification, and gives the consumer the funds and a copy of the receipt.
Yes, your customers will be able to send money to more than 500,000 agent locations in more than 200 countries and territories around the world. You’ll also be able to pay out money that’s been sent from any Western Union location across the world.
While all money transfer agents have a responsibility to implement Anti-Money Laundering (AML) compliance procedures, Western Union has an industry-leading AML program and provides first-class training and support to help you succeed as an agent and protect your business.
After you’ve been enrolled as an agent, Western Union will help you get started and make your first transfer. You’ll get a free starter pack, with training and marketing promotion materials. We’ll provide training and software free of charge. As a Western Union agent, you’ll have access to Customer Care to answer any questions you may have about offering our service.
Yes, but Western Union will handle this for you.
Many retail businesses make great Western Union agents. Agents in our network own businesses as diverse as convenience stores, financial services providers, newsagents, pawnbrokers, and travel agencies.