You’ll need to follow your agent’s instructions and pay the agent the amount you want to send, plus fees, in the payment method you selected. If you send money in cash, you can also use the service “Pay in cash” from your Western Union mobile app to set up your money transfer and complete the payment at your nearest location.
To pick up the money, the receiver can go to any Western Union agent location. They will need to follow the agent’s instructions and provide the tracking number (MTCN) and a valid ID document. The agent then pays the transfer amount to the receiver.
Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
You can pick up your money transfer at any nearby agent location with one of the following:
¹We also accept temporary or emergency passports.
Any time after the money has been sent, you can check your transfer status with your agent or by contacting Customer Care. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.
Generally, you can choose how your receiver will get the money. These are some of the common receive methods:
Please note: The receive method may vary, depending on your receiving country and the send method selected by you.