Frequently Asked Questions

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank.

To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location.

* The amount of money refunded (amount sent and/or transfer fees) depends on the service chosen and reason for cancellation. If you have questions regarding the amount to be refunded, contact Customer Care. Please also see our Terms and Conditions for more information.

You can make faster payments using your Google Pay. 

Note: First, you’ll need to set up your account.

1. Then to use Google Pay for your transfer, follow these steps:
2. Select Google Pay as your payment method.
3. Add your receiver’s details.
4. Click on Pay with GPay on the review page.
5. Choose a card linked with Google Pay.
6. Continue to make the payment.

Note: Currently, this feature is only available on android devices and website.

You’ll need to set up your Google Pay account to complete your transfers.

To set up your account, simply follow these steps:

1. Download Google Pay on your android device.
2. Select Get Started.
3. Choose your preferred payment method.
4.  Enter and verify your card¹ details.

¹ You can add up to 5 valid Mastercard or Visa debit, or credit cards.

You can send money with Western Union:

• Online using our website or the Western Union mobile app.
• In person at a Western Union agent location.

 Online using our website or the Western Union mobile app

To send your first money transfer¹ with Western Union, create a profile on our mobile app or website.

1. Log into your Western Union profile or register if you are a new user.
2. Select Send money.
3. Select the receiver’s country and enter the amount and currency.
4. Select how your receiver would like to get the money:

• • Cash pickup
  • Bank account deposit
  • Mobile wallet  

5.       Choose your payment method²: 

• • Credit³ or debit card
  • Bank account
  • Cash at a Western Union location
  • Mobile wallet

6.       Review the transfer summary

7.       Select Submit.

Tips:

• Service availability may be different for each receiver’s country⁴.
• You can add or delete the details of your receivers in your profile.
•  You have the option to resend the same amount to your receivers.

At an agent location or in-store

If you want to send money in person, visit a Western Union agent location and pay via cash or a debit card⁵. 

If you want to send cash, you can still start your money transfer online with our pay in-store service to save time and then pay in cash at one of our agent locations. 

 To pay in-store:

1. Log into your Western Union account on westernunion.com or the Western Union app.
2. Select Pay in-store.
3. Go to a nearby agent location and provide your phone number and pay to complete the money transfer.

You can check the status of your money transfer using our Track a transfer service.

Superscripts:

¹ You must be at least 18 years old to send or receive money with Western Union. 

²The payment and receiving methods are different for each country.

³Card-issuer cash advance fee and related interest charges may apply. Use a debit card to avoid these fees and charges.

⁴We might ask you to verify your identity depending on the service, send amount and the receiver country.

⁵ This service is available only at some agent locations.

You can pay with your credit/debit card or a bank transfer. Bank transfer is available for UK residents only. After you’ve chosen your destination country, you’ll see the types of services available to you. For more details about online payments, please contact Western Union Customer Care.

This service is available for certain countries. Usually, money is deposited into the receiver’s bank account within 1 or 2 working days. Money may be deposited on the same day or in up to 3 working days, depending on when and where it’s sent.

After you send money, ask your receiver to contact their bank or check their bank statement to verify the deposit.

Learn more about sending money to a bank account.

You can check your transfer status with your agent or by contacting Customer Care. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up or deposited. This can’t be done on a money order, bill payment, or prepaid money transfer.

For your safety, make sure you know your receiver.

Yes, residents of Gibraltar can send money up to 800 GBP using their credit or debit cards before we need to verify your identity. After your identity is verified online, you’ll be able to send up to 8.000 GBP. Bank transfer is currently unavailable in Gibraltar.