Frequently Asked Questions

Registration is required for most services. After you register, sending a money transfer, payment or message can be done in minutes as your information will be pre-filled on the page. This saves you the time and trouble of typing it in each time you want to do a transaction.

No, it’s free to register.

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased. To delete your profile, contact our Customer Care.

To log into your Western Union profile, please follow the steps below:

1. Select Log in.
2. Enter your registered email address and password.
3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

1. Select Join now.
2. Enter the required details.
3. Verify your email address.
4. Log into your new profile.

Follow the steps below to change your password:  

1. Log into your profile. 
2. Choose Reset password.
3. Enter the new password and select Save.

Follow the steps below to update your email address:

1. Log into your profile.
2. Enter the new email address and select Save to confirm the changes.
3. Verify your email address.
4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

 Note: The option to update your email address is not yet available on the mobile app.

To add a new payment method, please follow the steps below: 

On our website: 

1. Log into your profile.
2. Go to the Payment preferences section.
3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log into your bank account online.
4. Enter your card or bank account information and select Save.

On our mobile app: 

1. Log into your profile.
2. Select Profile from the menu.
3. Select Payment options.
4. Add a new debit card, credit card, or a new bank account.

¹ Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

1. On the website, log into your Western Union profile.
2. Click the Menu icon and select Settings from the dropdown.
3. In the Information sharing section, select the check box.
4. Select Save changes.

Follow these steps to update your postal address and phone number: 

1. If you’re the receiver, you may need to complete a one-time registration before you can get the money.
2. If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
3. To register and confirm your identity, you will need:
   • The tracking number (MTCN).
   • To confirm your bank card number.
   • To confirm your Chinese name as it appears on your government-issued ID.
   • Your government-issued ID.
4. If the receiver cannot be contacted within 3 days, we will not be able to finish your transfer, and the sender will be issued a refund. If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
5. You can also contact Customer Care to provide your identity information.

Anyone who satisfies the following conditions can use our International money transfer service.

• Only Latvian nationals and Latvian residents are allowed to use www.westernunion.com service in Latvia.
• Individuals must have acceptable ID documents.
• Individuals must be of at least 18 years of age on the date of application.
• Must accept the Terms and Conditions of using this service.
• Must have a valid email address.
• Must have a valid phone number.
• Must have a valid Credit/Debit/ card issued within Europe economic area to fund the remittance online.
• Must have a valid address.

In certain cases, Western Union may refuse the registration.

Receiving money in Argentina

If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.

Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.

To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.

Registration is possible only once.

Registering to receive transfers in Colombia

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The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.

If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.

You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.

Giros y Finanzas contact numbers in Colombia (country code 57):

• National office: 018000 111 999
• Cali: (2) 518 48 00
• Bogotá: (1) 635 35 60
• Medellín: (4) 511 51 51
• Barranquilla: (5) 368 79 96
• Pereira: (6) 335 16 11

Giros y Finanzas contact numbers outside Colombia:

• Miami (USA): 1 (786) 206 6144
• Montreal (Canadá): 1 (514) 448 1874
• Panamá: 507 833 9275

Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):

• Monday to Friday: 7:00 am – 9:00 pm
• Saturday, Sunday, and holidays: 8:00 am – 8:00 pm

Giros y Finanzas may ask you to provide the following:

• Your full name (first name, middle name, paternal name, and maternal name)
• Your date of birth
• The country and city where you were born
• The city you live in
• Your address, phone/cell numbers, and email address
• Your occupation