Frequently Asked Questions

You’ll need to verify your identity to send 1,000 EUR or more. After your identity has been verified, you can send up to 5,000 EUR per transfer.

You can verify your identity in any of the following ways:

• Through video chat
• By letter

Through video chat

To verify your identity via video chat, please do the following:

1. Log in to westernunion.com or go to our app.
2. Select Profile at the top right and choose Start verification now.
3. Choose between Computer and webcam or Smartphone as the medium of video chat.
4. Follow the instructions to complete the verification.

Identity verification via video chat may take up to 4 hours. If we need additional information, we’ll contact you via email.

Note: Before you start the video verification, be sure of the following:

• Enable access to your camera and microphone.
• Keep your documents ready.

By letter

To verify your identity via email or regular mail, please follow the steps below:

1. Log in to your Western Union profile. If you don’t have a profile, create one.
2. Select Profile at the top right and choose Start verification now.
3. Then select Verify by letter and you’ll get a letter and form from us by regular mail.
4. Sign the form and send it back to us with a copy of a government-issued ID document in any of the following ways:
   • Via email to id@westernunion.com
   • Via regular mail to the following address:
     Western Union Processing Lithuania, UAB
     Online and Prepaid Customer Identification Unit
     Balcikonio str. 9C
     LT-08247 Vilnius
     Lithuania
     

You can provide any of the following documents to verify your identity:

• Your passport
• Your EU or EEA issued national ID
• Your Maltese driving license

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.

If you send money only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.

The process may take several days. After your identity is verified, you will receive a confirmation email. If you need to send money before your verification is completed, please visit a Western Union agent location.