Frequently Asked Questions

Identity verification

Online using IDIN (eID):

We’ll need to verify your identity when you send more than 1,000 EUR. It will help us to know you and serve you better by getting your information correct upfront.

  1. Log in to your Western Union profile and choose Start verification. If you don’t have a profile already, create one on westernunion.com or the mobile app.
  2. Select a bank from which your details can be authenticated.
  3. Log in using your bank credentials.
  4. Enter bank login ID and password.
  5. Once your authentication is completed successfully, your profile will be verified immediately. If it fails, please choose Verify by letter.

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

 

Using email or regular mail

We’ll need to verify your identity when you send more than 1,000 EUR. It will help us to know you and serve you better by getting your information correct upfront.

  1. Log in to your Western Union profile. If you don’t have a profile already, create one on westernunion.com or the mobile app.
  2. Go to your profile and choose Start verification then select Verify by letter.
  3. Once you’ve received a letter from us, send a copy of any one of the following photo ID documents by email to id@westernunion.com.
  • EU/EAA ID card (front and back)
    Passport (front and back)
  • Driver license issued by the Netherlands
  • You can also mail us copies of any one of your documents via regular mail at the following address:

    • Western Union Processing Lithuania, UAB
    Online and Prepaid Customer Identification Unit
    Balcikonio str. 9C
    LT-08247 Vilnius
    Lithuania

    Please make sure your picture, signature, birthdate, and expiry date are clearly visible and your documents are in PDF or JPG format. Remember to send us a copy of your document and not the original.

    Verification may take several days. Once it’s complete, we’ll email you.