Frequently Asked Questions

Western Union uses Strong Customer Authentication (SCA) to secure online payments. To successfully authenticate your payment, please be sure of the following:

• Your card or bank account is registered for SCA (3D Secure). If not, contact your card issuer or register it through your online banking portal.
• Your contact information is up to date with your bank and Western Union.
• You enter your PIN or password accurately.

Please note that you can also pay for your money transfers using alternative methods. We’ll show your payment options when you start an online transfer.