Frequently Asked Questions

Send money

How can I pay for my transfer?

If available, you can pay with a credit, or debit card, or cash. 

*If you’re using a credit card, a card-issuer cash advance fee and associated interest charges may apply. You can avoid these fees by using a debit card.

How do I know when my receiver got the money?

  1. Open the app.   
  2. Go to Menu.
  3. Select History.
  4. Select the transaction to see the status.
Or 
  1. Go to the Home menu. 
  2. Select Track a transfer.
You will need:
  • Tracking number (MTCN) AND
  • Sender’s first and last name OR
  • Receiver’s first and last name

Can I change my receiver’s name after completing my transfer?

You may only change 2 letters of the first or last name, not both. To do this, contact Western Union Customer Care.

How can I send money with Western Union?

You can send money with Western Union:

 Online using our website or the Western Union mobile app

To send your first money transfer1 with Western Union, create a profile on our mobile app or website.

  1. Log into your Western Union profile or register if you are a new user.
  2. Select Send money.
  3. Select the receiver’s country and enter the amount and currency.
  4. Select how your receiver would like to get the money:
    • Cash pickup
    • Bank account deposit
    • Mobile wallet  

5.       Choose your payment method2: 

    • Credit3 or debit card
    • Bank account
    • Cash at a Western Union location
    • Mobile wallet

6.       Review the transfer summary

7.       Select Submit.

Tips:

  • Service availability may be different for each receiver’s country4.
  • You can add or delete the details of your receivers in your profile.
  • You have the option to resend the same amount to your receivers.

At an agent location or in-store

If you want to send money in person, visit a Western Union agent location and pay via cash or a debit card5. 

If you want to send cash, you can still start your money transfer online with our pay in-store service to save time and then pay in cash at one of our agent locations. 

 To pay in-store:

  1. Log into your Western Union account on westernunion.com or the Western Union app.
  2. Select Pay in-store.
  3. Go to a nearby agent location and provide your phone number and pay to complete the money transfer.

You can check the status of your money transfer using our Track a transfer service.

Superscripts:

1 You must be at least 18 years old to send or receive money with Western Union. 

2The payment and receiving methods are different for each country.

3Card-issuer cash advance fee and related interest charges may apply. Use a debit card to avoid these fees and charges.

4We might ask you to verify your identity depending on the service, send amount and the receiver country.

5 This service is available only at some agent locations.

When will my receiver get the money?

Money can be picked up in minutes* or in a few working days. 
This partly depends on the delivery and payment methods you choose. 

*Date available will be displayed on the receipt for international transfers over £15.  Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones or selection of delayed options. Additional restrictions may apply. 

How do I send money directly to my receiver’s bank account?

If that option is available for selected country and currency, you can use the bank transfer option. 
  

How can I find out the status of my money transfer?

  1.  Open the app.  
  2. Go to Menu.
  3. Select History.
  4. Select the transaction to see the status.
Or 
Use Track a Transfer feature:
  1. Open the app.
  2. Go to More.
  3. Select Track a transfer.
You will need:
  • Tracking number (MTCN) AND
  • Sender’s first and last name OR
  • Receiver’s first and last name

How can I add a new receiver?

Once you have started a transfer:   
  1. Choose Add a new receiver, or Add new receiver from phone contacts. 
  2. Fill out the form and Save.  

Can I cancel a transfer?

Please log in to WU.com. Unfortunately, at this time, you can’t cancel a transfer using the app.
 
 

How do I send money to India with UPI?

About UPI
Unified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.
Understanding UPI ID
UPI ID is a virtual payment address (VPA) that uniquely identifies one person. A UPI ID format is like an email ID: with the sign “@” in the middle. For example, your receiver’s UPI ID could be “receiver’s_name@bank_name” or “phone_number@bank_name.”
When sending with a UPI ID, you only need to have your receiver’s UPI ID. You do not need to ask receivers for their account number, account type, bank name, or IFSC code.
To receive the payment, the receiver needs to have their UPI ID linked to the bank enabled for international UPI remittance. Please see below the list of banks that support international UPI.
Current list of banks that support international UPI transfer
Below are the banks currently supported. More banks will be made available soon.
Send limits using UPI
Currently, you can send up to 200,000 INR per transfer.
Steps to send money using a UPI through Western Union
Western Union is the first money transfer service company to use a UPI transfer internationally.
1. Log in to your Western Union profile.
2. Choose India as your receiving country (you will need to know your receiver’s mailing address).
3. Choose to send using a bank pay out and use any payment method.
4. Choose UPI ID under the bank information section. You’ll be able to browse all the banks enabled for international UPI transfer.
5. Choose to send your transfer, and you’re all set. Generally, your transfer should be completed in minutes.