Frequently Asked Questions

Identification process

Does Western Union need to confirm my identity?

ID verification is required when you send more than 1.000 EUR. Once your profile is verified, you’ll be able to send up to 5.000 EUR.

How long will it take to confirm my identity?

The process may take several days. After your identity is verified, you will receive a confirmation email. If you need to send money before your verification is completed, please visit a Western Union agent location.