Frequently Asked Questions

My wu loyalty program

What is the My WU℠ loyalty program?

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

What are the benefits of My WU℠ loyalty program?

  • Transfer fee discounts on qualifying money transfers.
  • Special promotions on money transfers.

Learn more about My WU program.

How do I enroll in the My WUSM loyalty program?

You can enroll in the My WUSM loyalty program through any of the three ways:

  • Create a Western Union profile on westernunion.com or our mobile app, and select the My WUSM checkbox. This will generate a My WUSM number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile.
  • If you already have a profile, log in and select the My WUSM tab on the top right side of the page. Accept the terms and conditions of the program and you will be assigned a My WUSM number.
  • Register in person at an agent location. Your My WUSM number will be printed at the top of your receipt.

The My WUSM loyalty program lets you earn My WUSM points. When you’re a member, you earn points on each qualifying money transfer.

How can I earn My WU℠ points?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

How can I check my My WUSM points?

You can check your My WUSM points on any of the following platforms:

  • Website:
    1. Visit westernunion.com and log in to your profile.
    2. Go to the menu icon at the top right side of the screen.
    3. Select My WUSM Rewards from the dropdown.
    4. View your available points balance.
  • My WUSM Rewards portal:
    1. Visit the My WUSM Rewards portal and log in to your profile.
    2. View your My WUSM number and the available points balance.
  • Mobile app:
    1. Open the Western Union mobile app and log in to your profile.
    2. Go to the menu icon to view your available My WUSM points balance.
  • SMS:
    1. Send a text BAL or SALDO along with your My WUSM number to 34683780183.
    2. Receive your available My WUSM points balance via SMS.

How can I redeem My WUSM points?

On our website and app:

  1. Log in to your Western Union profile.
  2. Go to Menu and select My WU.
  3. Select Redeem points.
  4. Select Yes in the popup.
  5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

 

Via the My WU portal:

  1. Log in to your profile and go to My WU Rewards.
  2. Go to the Rewards section to view your reward options.
  3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.

Can I merge my two MY WUSM numbers?

Yes, if you have multiple MY WUSM numbers, you can merge them into one. When you merge MY WUSM numbers, you will be automatically assigned a unified MY WUSM number.

To merge your MY WUSM numbers on website or mobile app, follow these simple steps:

  1. Log in to your Western Union profile.
  2. Go to the menu icon at the top right side of the screen and select My WUSM Rewards from the dropdown.
  3. Under Redeem points, choose Have another MY WUSM card? Let’s merge it.
  4. Enter the additional MY WUSM number and select Merge.

You can also merge your MY WUSM numbers by calling our Customer Care.

It may take up to 48 hours to merge your MY WUSM numbers and reflect the new total MY WUSM points balance.

How can I check if my MY WUSM points are applied to my money transfer?

When you redeem your points, you’ll get the message ‘Promo code has been applied to your transfer’ at the top of the screen. You’ll also see this message on your transfer summary when you start your new transfer. The MY WUSM discount amount is displayed as ‘Promo’ on your transfer summary at the right side of the Send money page.

Why can I not earn points in the My WU℠ loyalty program anymore?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Can I still redeem My WU℠ points?

Yes, you can continue to redeem your My WU points until their expiry.

Can I merge my two MY WU numbers?

Yes, if you have multiple MY WU numbers, you can merge them into one. When you merge MY WU numbers, you will be automatically assigned a unified MY WU number.
To merge your MY WU numbers on website or mobile app, follow these simple steps:
  1. Log in to your Western Union profile.
  2. Go to the menu icon at the top right side of the screen and select My WU Rewards from the dropdown.
  3. Under Redeem points, choose Have another MY WU card? Let’s merge it.
  4. Enter the additional MY WU number and select Merge.
You can also merge your MY WU numbers by calling our Customer Care.
It may take up to 48 hours to merge your MY WU numbers and reflect the new total MY WU points balance.

What are the benefits of My WU? loyalty program?

·         Transfer fee discounts on qualifying money transfers.

·         Special promotions on money transfers.

Learn more about My WU program.

Can I still redeem My WU? points?

Yes, you can continue to redeem your My WU points until their expiry.

Why can I not earn points in the My WU? loyalty program anymore?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

 

How do I redeem My WU? points?

On our website and app:

1.       Log in to your Western Union profile.

2.       Go to Menu and select My WU.

3.       Select Redeem points.

4.       Select Yes in the popup.

5.       Select Use reward.

The discount will be automatically applied to your next transfer fee.

 

Via the My WU portal:

1.       Log in to your profile and go to My WU Rewards.

2.       Go to the Rewards section to view your reward options.

3.       Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

 

You can use your My WU points till they expire as per My WU terms and conditions.

How can I earn My WU? points?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

What is the My WU? loyalty program?

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

How can I check if my MY WU points are applied to my money transfer?

When you redeem your points, you’ll get the message ‘Promo code has been applied to your transfer’ at the top of the screen. You’ll also see this message on your transfer summary when you start your new transfer. The MY WU discount amount is displayed as ‘Promo’ on your transfer summary at the right side of the Send money page.