Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money from a bank account
How can I send money from my bank account? What are the benefits of using Plaid with Western Union? How do I pay for my money transfer using Plaid? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? Why wasn’t my authentication successful? View all questions →
My wu loyalty program
What is the My WU℠ loyalty program? What are the benefits of My WU℠ loyalty program? How do I enroll in the My WUSM loyalty program? View all questions →
Send money to a mobile device
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Send money to a bank account
How do I send money to India with UPI? What is the Western Union® Direct to bank account money transfer service? What information is required from the sender to send a Direct to Bank Account money transfer? View all questions →
Send money online
How do I send money online? How long does it take to send money online? How do I pay? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Send money with western union
How do I find out if my money transfer has been sent? How do I find out if a money transfer is available for pickup? How do I pick up a money transfer in Spain? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Send money
Can I change my receiver’s name after completing my transfer? How can I add a new receiver? How can I send money with Western Union? View all questions →
Registration and profile settings
How do I register with Western Union? How do I log into my Western Union profile? How do I change my profile privacy and marketing settings? View all questions →
Help with current and past transfers
Who can check the status of a money transfer? Will I be notified if my transfer is delayed? When I send a money transfer, will my receiver get a notification? View all questions →
Receive money
How can my receiver get the money? What does my receiver need to pick up the money transfer? When will my receiver get the money? View all questions →
Identity verification
Why do I need to verify my identity when sending money online? View all questions →