Frequently Asked Questions

Receive money

How can my receiver get the money?

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID4, along with the following information:

  • Tracking number (MTCN)
  • Sender’s complete name
  • Sender’s country state/city/province
  • Expected amount

 

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

 

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

 

Note: You must be at least 18 years old to send or receive money with Western Union.

 

Superscript:

4 We might ask your receiver to provide additional details for identity verification.

 

What does my receiver need to pick up the money transfer?

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

  • Tracking number (MTCN)
  • Sender’s and receiver’s full names
  • Expected amount
  • Your government-issued photo ID
  • Sender’s country and state/city/province

 

When will my receiver get the money?

Money can be picked up in minutes* or in a few working days.  
This partly depends on the delivery and payment methods you choose. 

*Date available will be displayed on the receipt for international transfers over £15.  Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones or selection of delayed options. Additional restrictions may apply.