Frequently Asked Questions

You can pick up your money at any agent location. You’ll need to provide the following information:

• Tracking number (MTCN)
• Valid ID documents
• Sender’s name
• Sender’s city and country
• Amount

Some restrictions may apply.

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province.

Depending on the receiver’s country and the agent location, the acceptable ID documents vary. In general, passports and government-issued IDs are acceptable. To pick up cash in France, the following ID documents are accepted:

• Passport
• EU Resident card
• EU National ID card
• EU Refugee card