Depending on the country and the agent, where the receiver picks up the money. The acceptable IDs will vary, depending on the country and the agent, and where the receiver picks up the money. In general, passports and national IDs are acceptable. A driver’s license might not be valid.
In some cases the receiver might also need to verify their current address, for example with a utility bill.
Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Generally, we will pay cash to your receiver. In some cases, however, payment may be made by check or a combination of cash and check.
Other restrictions may apply.
You can pick up your money at any agent location. You’ll need to provide the following information:
Some restrictions may apply.
You can check your transfer status using our track a transfer service available on our website or by contacting customer care. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.
Any time after the money has been sent, you can check your transfer status with your agent or by contacting Western Union Customer Care. All you need is your name and the tracking number (MTCN) printed on your receipt.
You’ll need to follow your agent’s instructions, pay the agent the amount you want to send, plus fees, in cash. You can also use the service “Pay in Store” from your Western Union mobile app to set up your money transfer and complete the payment at your nearest location.
To pick up the money, the receiver can go to any Western Union agent location. He will need to follow the agent’s instructions and provide the tracking number (MTCN), and a valid ID document. The agent then pays the transfer amount to the receiver.