Frequently Asked Questions

Send money in person

What are acceptable ID documents for picking up money?

Depending on the country and the agent, where the receiver picks up the money. The acceptable IDs will vary, depending on the country and the agent, and where the receiver picks up the money. In general, passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases the receiver might also need to verify their current address, for example with a utility bill.

When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

How are money transfers paid out to receivers?

Generally, we will pay cash to your receiver. In some cases, however, payment may be made by check or a combination of cash and check.

Other restrictions may apply.

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to provide the following information:

  • Tracking number (MTCN)
  • Sender’s city and country
  • Sender’s name
  • Amount
  • Valid identification

Some restrictions may apply.

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

How can I find out if a money transfer is available for pickup?

You can check your transfer status using our track a transfer service available on our website or by contacting customer care. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status with your agent or by contacting Western Union Customer Care. All you need is your name and the tracking number (MTCN) printed on your receipt.

What do I need to send money from an agent location?

Sending money with Western Union from an agent location doesn’t require credit cards, debit cards, or bank accounts. But you will need to show a valid ID.

Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers, and business people who need to make fast, international remittances.

How do I send money from an agent location?

You’ll need to follow your agent’s instructions, pay the agent the amount you want to send, plus fees, in cash. You can also use the service “Pay in Store” from your Western Union mobile app to set up your money transfer and complete the payment at your nearest location.

To pick up the money, the receiver can go to any Western Union agent location. He will need to follow the agent’s instructions and provide the tracking number (MTCN), and a valid ID document. The agent then pays the transfer amount to the receiver.

Which transfer services are offered at Western Union agent locations?

Western Union agent locations offer the ability to send money worldwide using cash.

What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.

How much money can I send from an agent location?

You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.