Frequently Asked Questions

Customers need a primary ID verifying your full name, country of birth, and birthdate.

Acceptable primary IDs:

1. Current passport

2. Current driving licence

3. National identity card

Customers also may also need two forms of secondary ID verifying address.

Acceptable secondary IDs:

1. The Garda Age Card

2. Work/employer ID card

3. Armed Forces/Garda/PSNI ID card

4. Student ID card with sealed photo

5. Original birth certificate

6. Certificate of registration (GNIB card)

7. Temporary residence card

8. Entitlement letter from the Department of Social Protection

9. Identity confirmation letter issued by the Department of Social Protection

10. Social welfare card issued by the Department of Social Protection

11. Department of Social Protection travel pass/benefit books.

Your receiver can pick up their transfer from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Government-issued photo ID
• Country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.