Frequently Asked Questions

Send money
Can I change the name on a money transfer? How do I find out if my money has been sent? How do I find out if a money transfer’s available for pickup? View all questions →
Send money online
Can I change the name on a money transfer? How do I send money online? How long does it take to send money online? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Send money from a bank account
How can I send money from my bank account? View all questions →
Send money to a bank account
How do I send money to India with UPI? What is the Western Union® direct-to-bank service? What information is required from the sender to send a direct-to-bank transfer? View all questions →
Send money to a mobile phone
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Identity verification
How do I verify my identity? What are the acceptable documents for identity verification? Why do I need to verify my identity when sending money online? View all questions →
Consumer protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Does Western Union offer an escrow service or any kind of buyer protection? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
Does it cost anything to register at Western Union’s website? How can receivers register in Jamaica? How do I update my email address in my profile? View all questions →
Receive money
What are the acceptable documents for picking up money? What does my receiver need to pick up my money transfer? How can my receiver get the money? View all questions →
Send money to mobile phone
How do I send money to a mobile phone? How can you ensure that sending to a mobile phone is secure? What if the sender gives an incorrect mobile number for the receiver? View all questions →
Western Union® agent locations
When are Western Union services available? How do I find a Western Union agent location? What are Western Union agent locations? View all questions →
Help with current and past transfers
How do I report an issue on the website or the app? How can I check my transfer status? How will I know if my transfer is complete? View all questions →