TRANSPARENCY IN FINANCIAL AND BANKING TRANSACTIONS
CORRECTNESS OF RELATIONSHIP BETWEEN INTERMEDIARIES AND CUSTOMERS
(Provisions of the Bank of Italy of 29 July 2009, including all subsequent laws)
Within the meaning of the Supervisory Provisions of the Bank of Italy of 29 July 2009 pertaining to the “Transparency of financial and banking transactions and services – correctness of the relationship between intermediaries and their clients” together with any amendments made, a report about activities in the area of complaint management in connection with banking and financial transactions and services is drafted and published on an annual basis.
In 2025, Western Union International Bank GmbH registered and managed 81 complaints from consumers, which referred to the execution of online money transfers in Italy. 21 complaints were upheld and 60 complaints were not upheld. All 81 complaints have been resolved and closed.
During the year 2025, Western Union International Bank Gmbh – Italian Branch handled 2 cases of written complaints relating to payment services that were not upheld.
In 2025, Western Union Payment Services Ireland (“WUPSIL”) registered and managed 46 complaints from consumers, which referred to the execution of retail money transfers in Italy as follows:
All 46 complaints have been resolved and closed.