Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
My WU℠
What is the My WU℠ loyalty program? What are the benefits of My WU℠ loyalty program? How can I earn My WU℠ points? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money to a mobile device
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Send money to a bank account
How do I send money to India with UPI? What is the Western Union® Direct-to-Bank account money transfer service? What information is required from the sender to send a Direct-to-Bank account money transfer? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Registration
Does it cost anything to register on the Western Union website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Send money from a bank account
How can I send money from my bank account? View all questions →
Identification
Online using IDIN (eID): Using email or regular mail View all questions →
Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Covid-19
Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. What do I do? If I can’t pick up my money transfer, what will happen to my money? View all questions →
Send money online
How do I send money online? How long does it take to send money online? How do I pay? View all questions →
Send money
How do I find out if my money transfer has been sent? How do I find out if a money transfer is available for pickup? How do I pick up a money transfer? View all questions →
Help with current and past transfers
When will my receiver get the money? How is the receiver notified when the money is ready for pick up? Why do I need to enter an identification code to complete my money transfer? View all questions →
Registration and profile settings
Does it cost anything to register on the Western Union website? How can receivers register in Colombia? Do I need to create a profile to send money? View all questions →
Consumer protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union. What should I do? How do I view a site’s SSL certificates to verify the website’s identity? View all questions →
Send money to a mobile phone
How will the receiver know when they’ve received funds in their mobile wallet? How can you ensure that sending to a mobile phone is secure? In which currency are receivers paid? View all questions →
Identity verification
Online using IDIN (eID): Why do I need to verify my identity when sending money online? Using email or regular mail View all questions →
Receive money
How can my receiver get the money?  How do I know when my receiver got the money? When will my receiver get the money? View all questions →