Frequently Asked Questions

Send Money
How do I find out if my money has been sent? How do I find out if a money transfer’s available for pickup? How do I pick up a money transfer? View all questions →
Send money online
How do I send money online? How long does it take to send money online? How do I pay? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Send money to a bank account
How do I send money to India with UPI? What is the Western Union® Direct to Bank Account money transfer service? What information is required from the sender to send a Direct to Bank Account money transfer? View all questions →
Send money to a mobile phone
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Western Union Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Identity verification
How do I verify my identity? What are the acceptable documents for identity verification? Why do I need to verify my identity when sending money online? View all questions →
Consumer Protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Does Western Union offer an escrow service or any kind of buyer protection? View all questions →
My WU℠
What is the My WU℠ loyalty program? What are the benefits of My WU℠ loyalty program? How can I earn My WU℠ points? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Receive money
How do I pick up a money transfer? What are acceptable documents for picking up money? How can my receiver get the money? View all questions →
Registration and profile settings
How can receivers register in China? How can receivers register in Argentina? How can receivers register in Jamaica? View all questions →
Help with current and past transfers
Who can check the status of a money transfer? Will I be notified if my transfer is delayed? When I send a money transfer, will my receiver get a notification? View all questions →
My WU℠ loyalty program
Can I still redeem My WU℠ points?  How do I redeem My WU℠ points?  What are the benefits of My WU℠ loyalty program?  View all questions →