Frequently Asked Questions

Send money online
How do I send money online? How long does it take to send money online? How do I pay? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Send money to a bank account
How do I send money to India with UPI? What is the Western Union® Direct to Bank Account money transfer service? What information is required from the sender to send a Direct to Bank Account money transfer? View all questions →
Send money to a mobile phone
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Identity verification
How do I verify my identity? What are the acceptable documents for identity verification? Why do I need to verify my identity when sending money online? View all questions →
Consumer protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Frequently asked questions
How do I find out if my money has been sent? How do I find out if a money transfer is available for pickup? How do I pick up a money transfer? View all questions →
My WU℠
What is My WU® Loyalty Program? What is changing for My WU® loyalty program? How do I enroll for the My WU® loyalty program? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Western union digital banking
Am I eligible to open a Western Union Digital Banking account? What do I need to open a Western Union Digital Banking account? Is Western Union Digital Banking app available in my country? View all questions →
My WU℠ loyalty program
How can I check my accrued My WU℠ points? How do I redeem My WU℠ points? How can I earn My WU℠ points? View all questions →
Send money
How can I pay for my transfer? How do I know when my receiver got the money? Can I change my receiver’s name after completing my transfer? View all questions →
Registration and profile settings
How do I delete my profile? How do I change my password? How do I update my postal address and phone number? View all questions →
Receive money
What does my receiver need to pick up the money transfer? How can my receiver get the money? What does my receiver need to pick up their money? View all questions →
Help with current and past transfers
Who can check the status of a money transfer? How can I check my transfer status? Will I be notified if my transfer is delayed? View all questions →