Frequently Asked Questions

• Your US or international driver’s license
• Your passport
• Your State ID
• Your Resident Alien ID
• Your military ID
• Your Instituto Federal Electoral
• Your Consular Card

It may take a few minutes¹ or up to 2 business days for your transfer to be ready for pick up at an agent location, or credited to your receiver’s wallet, bank account, or credit or debit card.

¹The duration may depend on the receiving country, the service you chose, and the transfer amount.

You can always track your transfer to know the status of your transfer.

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province