Frequently Asked Questions

Vietnam home delivery

What currencies can I use for home delivery?

Home deliveries are currently in AUD and USD only.

 

How do I cancel a home delivery?

To cancel your transfer, contact Customer Care.

 

What will happen if my receiver is unavailable for the delivery?

Our delivery partner will attempt to contact your receiver 3 times within 7 days. After that, your transfer will be automatically cancelled and refunded.

 

What is home delivery to Vietnam?

With home delivery you can send cash directly to your receiver’s address in Vietnam. Home deliveries generally take between 1-7 business days.

 

How does Vietnam home delivery work?

  1. Log into your Western Union profile.
  2. Send money to Vietnam and select Home delivery as the delivery method.
  3. Enter your receiver’s mobile number and delivery address.
  4. Complete your transfer.

Our delivery partner will contact your receiver and schedule the home delivery. To collect the home delivery, your receiver must show a valid government-issued ID.

 

My receiver address is not within the service area. What should I do?

Please use another delivery method such as cash pickup or bank transfer.

 

Can my receiver collect a home delivery transfer at an agent location?

No. Cash pickup is not allowed for home delivery transfers once the transfer has been sent. If you prefer your receiver to pick up cash at an agent location, select Cash pickup as the delivery method.

 

Is there a delivery fee?

No, home delivery is a free service.  However, transfer fee and exchange rates will apply.