Money Orders are anonymous products, neither our customer service team nor the store where it was purchased is able to verify the money order details without proof of purchase. Each Money Order includes a detachable receipt and/or top when money order is not given, specifically for your records that is required for a refund request. If you plan to mail the Money Order to your receiver as payment, it’s important to keep that receipt—it serves as the only proof of purchase and tracking.
You may still submit a Money Order refund request if you possess other proof of purchase, such as a store receipt with a police report. However, please be aware that the review process may take longer.
No, if you purchase a money order in the US, you can only cash it there.
No, money orders do not have an expiration date. However, depending on the state of purchase, if you do not use or cash the money order within 1-3 years of the purchase date, a non-refundable service charge will be deducted from the principal amount according to the terms conditions of the money order.
You can find the terms and conditions on the back of your money order.
You can request a money order refund only if your money order hasn’t been cashed. You can review the status of your money order by asking our chatbot Eve.
To request a refund, follow the steps below:
The following refund processing fees will apply:
Processing times:
Payout:
As a courtesy, Western Union is willing to act on your behalf to collect the funds from the BOFD. Western Union does not guarantee that payment will be recovered from the BOFD as the BOFD will make the final determination after conducting its review.
If your money order qualifies for a forgery claim, do the following:
No, you cannot make changes to a completed money order. Any form of alteration or correction will make it
ineligible for cashing. Alternatively, you may submit a refund request through our office.