Frequently Asked Questions

The money is sent to the correctional facility and the account number you provided when you sent the money transfer.

This can vary based on the facility where you submit payment. Please contact the correctional facility for more information.

Western Union allows for inmate payments of up to $300. 

You will receive a money transfer control number (MTCN) on your receipt to confirm that the payment has been sent to your facility. You can track your transfer to see when the money was sent to the facility. We recommend you contact the facility directly to confirm the payment has been received.

Western Union serves a variety of correctional facilities, allowing you to send money to inmates in county jails and state or federal prisons. You can use our correctional facilities locator tool to learn more.

You will need the following information to send money to an inmate:

• Inmate’s correctional facility name 
• Inmate’s ID Number
• Inmate’s first and last name
• Your government-issued ID *

  Click here for more information about sending money to an inmate.

  * You may be required to provide government-issued identification, depending on the service, send amount, and the destination of the money transfer. Secondary ID may also be required for some transactions (e.g., residence status documents or country of birth information).

You can send money using any convenient option below. You will need to provide the following information when sending money:

• Correctional facility name 
• Inmate’s first and last name
• Inmate’s ID Number

  If you receive an error message after entering the ID number, please double-check the ID number or contact our Western Union Customer Care for assistance.

  Note: You must be at least 18 years old to send or receive money with Western Union.   

  Website or Mobile: Visit send2corrections.com  or use the Send2Corrections® app  and follow the step below: (links need to be send2corrections.com/new app ) 
  1. Create or Log in to your Send2Corrections profile. 
  2. Select ‘Send Money’ from the dashboard.
  3. Select the facility and fill out the required information to send money.

  In person: Visit any of our 50,000 Western Union agent locations around the country with your transfer amount. Our agents will be able to help you in case you have any questions about the money transfer.
  Telephone money transfer – US to US: Call 1-800-CALL-CASH (1-800-634-3422) to send money using a credit or debit card.

  Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

Your payment could fail due to one of the following reasons:

a. Inmate is no longer at the stated facility based on the daily roster. Rosters are refreshed daily.
b. Inmate name or ID number is incorrect.
c. Inmate has reached their limit on received funds for their account.
d. If the above reasons are not applicable, please contact the facility directly for any questions on receipt of payment.

Please contact Customer Care.

You may be able to cancel your money transfer if it has not been picked up or deposited.

• To cancel a send2corrections.com or mobile app-initiated money transfer:
  1. Log in to your Western Union profile through send2corrections.com    or our mobile app.
  2. Select a Recent money transfer you want to cancel and then choose Show details. 
  3. If your money transfer is eligible for online cancellation, you’ll see a Cancel transfer link.
  4. Click the link and follow the instructions to cancel your money transfer*.
  5. If you do not see the Cancel transfer link and your transfer hasn’t been picked up or deposited, please contact Customer Care to assist you with the cancellation procedure.
• To cancel in-person-initiated money transfers:
  1. Please visit the same agent location where you made your transfer or any branch of the same agent.
  2. Bring your government-issued ID to the agent location.
  3. You can also contact Customer Care to cancel your transfer.
• To cancel telephone money transfers – US to US:
  Please contact Customer Care to help you with the cancellation procedure.
  * The amount of money refunded (principal and/or fees) depends on the service chosen and the reason for cancellation. If you have questions regarding the amount to be refunded, please contact Customer Care. Refunds are provided in the original form of payment. It may take up to 7 business days for the financial institution to credit the money to the sender.

Please note the following:

• Beginning September 30, 2023*, you will only be able to send money online through send2corrections.com  or through the Send2Corrections® app. 
• To get the app, simply download it on the Apple App Store or Google Play Store. 
• Returning users can use their Western Union login credentials to access the new application. New users can follow the steps to register a profile with their email address. You can verify your profile using your driver’s license, passport, or government-issued ID