Frequently Asked Questions

Track your transfer

How do I know if my transfer has been approved?

For online transfers, we’ll notify you when your transfer status has changed. For transfers at agent locations, you’ll need to check your transfer status after some time for any updates.
In case your transfer status shows In Progress for more than 48 hours, contact us.
Sometimes, we need to confirm a few details before we send your transfer. This is a standard process and sometimes takes longer than usual.
If necessary, we’ll reach out to you. Otherwise, no further action is needed.

What do I need to pick up my money transfer?

You can pick up your transfer from any of our agent locations. You just need to provide the following:
  • The tracking number (MTCN)
  • Your and your sender’s full name
  • The expected amount
  • Your government-issued ID
  • Sender’s country and state/city/province may be required