What is a MTCN?

Every Western Union money transfer has a unique Money Transfer Control Number (MTCN). This 10-digit code is your Western Union tracking number. It helps you and your receiver follow your transfer’s progress and ensures the right person collects the funds.

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Where to find your MTCN

Your Western Union tracking number will appear on your receipt anytime you send money. If you send money online or through our app, it also appears in your confirmation and transaction history.

How to use your MTCN number

Your Western Union tracking number makes it simple to check the status of your transfer and help your receiver pick up their money. Here’s how it works:

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You send your transfer.

Once completed, you’ll see your MTCN on your receipt or confirmation email.

You share the code with your receiver.

Only provide the MTCN to the person to whom you intend to receive the money.

The receiver collects the funds.

For cash pickup, the receiver presents the MTCN along with a valid government-issued ID.

Check the transfer status.

Use your MTCN to track your money online or in our international money transfer app.

Contact customer support with any issues.

If you need assistance, Customer Care may ask for the MTCN to help resolve your inquiry.

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Protect your transfers

Your MTCN helps confirm funds go to the intended receiver, but it’s not a security feature. Always keep this information confidential and only share it with the intended recipient. Track your transfer with our international money transfer app for added peace of mind.

Frequently Asked Questions

What does MTCN stand for?

MTCN stands for Money Transfer Control Number. It’s the code Western Union provides to identify and track your transaction.

Where do I find my MTCN?

Your MTCN is on your transaction receipt. If you send money online or in the app, it will appear in your confirmation email and transfer history.

How to receive money with an MTCN?

The receiver must present the MTCN and a valid government-issued ID at a Western Union location. The MTCN helps confirm the transaction for transfers to bank accounts or mobile wallets.

Can a receiver collect money without the MTCN?

No. The MTCN and a valid ID are required for cash pickup. Without them, your receiver will not be able to collect the transfer.

What if I lost my MTCN number?

You can find the money in your transaction history if you send it online or in the app. If you send it in person/in-store, check your receipt. If needed, contact Customer Care for assistance.

How do I track the status of my money transfer?

To see the latest status of your transfer, simply enter your MTCN on the Western Union tracking page or in the app.

Does the MTCN number make my transfer more secure?

The MTCN helps confirm that the intended receiver collects funds, but it isn’t a security measure. Always protect your transfer details and visit our Consumer Protection Center to learn about avoiding scams.

How long is an MTCN number valid for Western Union?

Your MTCN stays linked to your transfer until it’s completed, canceled, or refunded. If you need to review an old transfer, you can still use the MTCN from that transaction.