Frequently Asked Questions

Refer a Friend is a program that lets you earn rewards when you invite friends to send money with Western Union. Once your friends complete all the requirements, you both receive rewards.

To participate, log in and follow the steps outlined in your account

To be eligible:

• Share your referral link from westernunion.com or the Western Union® app.
• Make sure your friend completes all required steps.
• Your friend must not already have a profile on wu.com or the app.

You can share your referral link with as many friends as you want (18+). Rewards are limited to the maximum set by Western Union. Log in to your account to check the limit.

Rewards are sent to the email address linked to your profile.

Processing usually takes minutes but can take up to 15 business days after all requirements are met.

Yes. Rewards expire 6 months after processing. You’ll receive a reminder 14 days before expiration.

Check your email for redemption instructions or log in to view options on the Refer a Friend page.

You’ll receive a referral link to share via email or social media.

No. Rewards cannot be redeemed for cash, transferred, sold, or bartered.

Confirm the following:

• Your friend used your referral link.
• All requirements are completed.
• At least 15 business days have passed.
• Check your email (including spam/junk folders).

If you still haven’t received your reward, contact us at 1-800-325-6000 or visit our Customer Care Center.