Frequently Asked Questions

Scheduled transfer reminder

How can I stop receiving transfer reminders?

Please follow the steps below to delete scheduled transfer reminders:

  1. Log in to westernunion.com or go to our app.
  2. Go to Manage reminders under Menu.
  3. Click on the Delete icon beside the reminder you want to remove.
  4. Confirm the action.

How do I change the amount in a scheduled transfer reminder?

You can edit the transfer amount while reviewing the transfer details on the day of the transfer. While doing so, you will get an option to update the amount.

Can I edit my reminders?

Yes, you can edit the details of your scheduled transfer reminders such as the start date and frequency. Just follow the steps below:

  1. Log in to westernunion.com or go to our app.
  2. Go to Manage reminders under Menu.
  3. Choose the reminder you want to edit.
  4. Choose the new frequency and start date.

Editing or deleting transfer reminders

   

 

What exchange rate and fee will apply to my next transfer?

Exchange rates and transfer fees vary due to several factors. You can see the exchange rate and fee for your transfer on the Review and confirm page. You can use our Currency Converter tool to check international exchange rates such as USD to PHP, USD to MXN, USD to INR, and others. Check out this article to know more about exchange rate calculation. 

 

Can I set reminders for my upcoming money transfers?

Yes, you can set transfer reminders for every week, every other week, and every month. To do so, simply follow these steps:

  1. Log in to westernunion.com or go to our app.
  2. Start a transfer.
  3. On the Review page, select Set a reminder for my next transfer.
  4. Choose the frequency and start date.
  5. Select Send at the bottom. On the next page, we will confirm if your reminder has been set.

   

Setting transfer reminders on the Western Union app

In case you miss setting the reminder on the Review page, you can do so on the Receipt page.

After your reminder is set, we’ll send you reminders via email and push notifications. Clicking on these will take you to the Review page with pre-filled values. You can review the details and complete the transfer.

Note: You cannot set more than one reminder for a receiver.

Will my money be transferred automatically?

No, you must complete the transfer yourself. Western Union only sends you transfer reminders.